Customer Testimonials
Just bought a 2027 Telluride hybrid from Fiesta Kia and the experience was first rate. All aspects from first contact to driving off the lot were good. Ralph showed Julia the car the day before we bought it. We drove from Los Alamos the next day and called ahead. Maria answered the phone and directed us to Abrianna who answered all our questions and closed the deal. Cesar completed the paperwork and explained everything well. Everyone very professional and friendly. I found the experience very pleasant and I highly recommend!
I have nothing but great things to say about Tristan and the entire team at Fiesta KIA! Just WOW! The whole experience was absolutely seamless from start to finish. Everyone was so helpful, welcoming, and made the entire process stress-free. If you're looking for a new vehicle, I definitely recommend coming here!
Not happy with them they overcharged me for a used pickup truck and now I can't get rid of it as a trade-in even they overpriced it by $13,000 just to make a deal
My husband went and bought an SUV, and he was lied to about everything. 1. They told him they had secured a hybrid vehicle for him, but that wasn’t true. 2. They claimed that no one else had used the SUV, yet it had another registered owner. 3. One of the specific features he requested was a 360-degree camera, but it didn’t have one. He seems a bit sad and disappointed.
Had an exceptional experience with Ralph at Fiesta Kia! Ralph was extremely professional and knowledgeable. We walked in and were immediately greeted and assisted. The car we were looking at was not on the lot, however Ralph went out of his way to get it to the lot quickly. The overall process was smooth and quick!
Amazing service. Aaron took care of everything and sent me on my way!! Thank you Aaron!! Thank you Kia!!
The manager was asking 26k for a 2025 kia soul with 13k miles and wouldn't budge on the price. The car was only 21k when it was brand new. Later got harassed by the salesman who went hostile and was trying to argue with me about kias higher insurance rates due to kia boys and engine issues. Got calls at random times after telling them not to call me.
Outstanding service with excellent attention to detail and communication.
Went in for service. They serviced. Can't think of a thing they could have done better. Thanks.
I had a great experience with Fiesta Kia! Everyone was friendly, professional, and helpful. The whole process went really smooth, and they kept me updated on when I could expect my vehicle. They also worked with me to get a great deal, which I really appreciated! A big thank-you to the entire staff for making everything so easy and stress-free. I absolutely love my new Telluride! Thank you all for taking such good care of us! I would definitely recommend Fiesta Kia!
My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable.
The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More Google - Oct 16, 2026
If you like low pressure sales in a friendly environment, this is the place for you. This is the second purchase in the family and both were stress-free. They want to have happy customers who recommend them to others, and they succeed. I had prior bad experiences with Kia dealerships, but the team at Fiesta won me back.
I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience.
I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else.
Ralph assured me that if I ever had any problems or questions, I could reach out to ... Read More Google - Oct 10, 2026
I bought a Kia K4 from the Albuquerque Fiesta Kia recently. The entire purchase was professional and relaxed thanks to Ralph Navarro. I highly recommend.
They have bad internal communication. Overcharge for diagnostic they dont need to run (don't let them charge you for something you didn't ask for) and refuse to do factory recalls on their oqn vehicles (which is illegal) and it will be reported. I have a full kia household and I am ashamed. Id rather pay their competitors to fix their own product.
I purchased my New Kia Telluride with Fiesta, I've had nothing but amazing services here. I get my oil change with Fiesta, When I'm waiting they provided an Uber for my kids and I so we can go get lunch while waiting for our oil change and Maintenance. Amazing services all around.
Ralph Navarro was incredibly helpful, friendly he helped our little family to upgrade to a family car. He was patient and didn’t rush our decision. Overall an amazing and complete experience.! Thank you again Ralph. Definitely recommend him and Kia for your next vehicle.
Had an awesome quick experience at fiesta Kia getting my daughter a car me and my husband were very pleased with the service provided by Tristan and Kia’s team and getting my daughter a new 2026 K5…Tristan was very informative considerate and helpful kudos to him 😊
The service department is truly customer oriented! This team went above and beyond towing and repairing our Kia. Top Tier service!!!!! Thank you!
I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam.
I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer ... Read More Google - Sep 22, 2026
Great Service!
Fiesta KIA in Albuquerque NM on Lomas and Louisiana is great at selling cars until, they make the deal. After that, they cannot be “bothered” to help you as my wife waited nearly a year to see if she could get her trade in refunds for extended warranty and maintenance of her/our last vehicle which was also a Kia. After being run around by finance we went to his manager where we continue to be run around by supervisors/managers.
KC Flores and Cesar Chavez cannot help us to this day and we are still waiting. Maybe Rigo Hernandez ... Read More Google - Sep 18, 2026
Bad experience getting oil change tire rotation. It took over 4 hours with an appointment. Not sure ill be back.I will be looking for other options
I bought a 2027 Kia Telluride Hybrid from Ralph and the service he provided was exceptional and fast. Ralph listened to what I wanted and what I was not willing to budge on. Very great listener. The service was fast as well. Was out of there within 2 hours. Thanks Ralph. 🙂
I left Fiesta Kia feeling uncomfortable and disrespected. When I asked reasonable questions about the financing and requested a clear explanation of the documents, the response felt dismissive and demeaning. As a woman making a significant financial decision for my family, I felt talked down to and demeaned for questioning an error. I hope management and staff take this feedback seriously and ensures that every customer is treated with patience, transparency and respect. You have so many options w where you do business- I would not go here again if I could do it over.
I had planned on changing my AAA towing to Fiesta Kia from Petri Kia. Reason being pitre Kia had a 3 to 4 day wait time vs Fiesta having a 2-day wait for diagnostics. When I called Petri two times they didn't answer the phone. I went through the main receptionist and after she put the call through twice the guy finally answered. I won't mention his name, but he knows who he is. When I said that I had tried to call on multiple occasions and nobody answered the phone. His reasoning was it's Monday morning and they'... Read More Google - Sep 14, 2026
Horrible business
Very clean facility, made my purchase very easy
Best car sales experience I’ve ever endured. The Azteca is amazing. Their hospitality is immense.
Wanted to give a positive review for Fiesta Kia. Joey was the one who assisted me with my purchase, he was awesome, very helpful, attentive, and good energy all around. He answered all questions I had and made sure I was taken care of. I’d also like to acknowledge Paul, he was awesome and very informative at explaining the warranty to me. Both individuals were very awesome to work with and I couldn’t be any happier. Very awesome place especially as a first time buyer. I am extremely happy!
I had such a great experience buying my car, and honestly, Matthew Rael was a huge part of that. He was so helpful, patient, kind, and just genuinely easy to work with. Buying a car can be stressful, but he made the whole process feel so much easier and never made me feel pressured. He took the time to answer all of my questions and made sure I felt good about everything before moving forward. What I really appreciated was that even after I bought my car, he checked in on me a few times to make sure everything was ... Read More Google - Sep 4, 2026
Great experience as a first time buyer and excellent follow up services since my purchase date.
We had a great experience here! Car lots are typically pushy, uneducated, and inefficient. I didn't feel this way at all with Fiesta Kia. The salesman, Tristan, knew the cars inside and out. He had great communication on and off the lot. Once we had decided on a car he made sure we understood all the features before taking it home. Tristan honestly made the experience. The Kia cars are so nice, don't overlook them! Thanks Fiesta Team!
Great customer service and sales people! I was helped by Liz and emily and they were available for any questions we had
I was thoroughly impressed with the professionalism Ralph and the fiesta kia group have shown. We were in and out before we could blink. Definitely the fastest we have ever dealt with a dealership and they jumped through hoops to get us into the vehicle we asked for. Every issue I have brought to their attention has been dealt with in both a professional manner and a timely manner. This post is a little late for the fact we have had a lot on our plate but writing this to let them know I haven't forgotten.
Best sales person I have ever dealt with in the 50 years of buying vehicles. If you are reading this, go in and talk to Ralph Navarro. As a side note: the sales manager, finance person, and other sales personnel are also very easy to deal with.
Great and professional Staff.
⭐⭐⭐⭐⭐
If you’re looking for a new vehicle, go see Ralph Navarro! Hands down, Ralph was the best sales rep in the entire dealership.
From start to finish, the experience was hassle-free, straightforward, and professional. No games, no unnecessary back-and-forth, and most importantly—no time wasted. We were in and out in under two hours, which is almost unheard of when buying a car.
Ralph respected our time, answered every question, and made the entire process smooth and easy. This is exactly how buying a vehicle should be.
If you’re shopping for your next car, ask for Ralph Navarro. ... Read More Google - Aug 12, 2026
We literally signed papers on a car on Friday...by Saturday we were being ghosted. No texts, calls... we had to call back on Monday- were told that the salesman we talked to and the GM were both out and the manager on duty would be back in touch... Needless to say we never even heard from anyone again. They didn't have the decency to say they sold our car out from under us?! So unprofessional. Would NOT recommend. Call literally any other Kia dealership.
My wife and I met with Ralph and Emely about getting a new car for our growing family. They were both super attentive and took our needs into consideration while helping us find the dream car. We are loving our new car and we owe it to both of these amazing people
Staff was extremely customer oriented and knowledgeable. Made me experience enjoyable. Thank you Abrianna
⭐☆☆☆☆ (1 Star)
I would not recommend Fiesta Kia based on my recent service experience.
My vehicle was at the dealership for six Kia-mandated recalls that were completely beyond my control. Despite the length of the repair, I was left without a loaner vehicle, making the situation even more frustrating.
The biggest issue was the complete lack of communication. I constantly had to call the dealership just to get updates because no one proactively reached out. Ironically, while I couldn't get anyone to keep me informed about my car, I had no shortage of sales calls, sales emails, and sales text ... Read More Google - Jul 26, 2026
Ralph Navarro was awesome to work with. Kept the whole process clear and explained each step along the way. Everyone should go see him if you need a new car.
Such smooth experience from the moment we walked in to tje moment we left with our new vehicle.
Slow service came in to have recalls fixed takes 3 weeks to get anything done doesnt call u when the parts come in like they say
It’s usually a 40 minute drive for me to get to this dealership but I really don’t mind because the staff are always polite and have serviced my vehicle in a timely manner each time.
Service consultant Jair Rendon was excellent to work with on complicated issues with our low mileage 2020 Kia Soul. He facilitated discussions with Kia headquarters that resulted in the replacement of the car's engine at no cost to us.
My partner and I went in to look one day. Rodger helped us and was very friendly and encouraging put not pushy in an annoying way. He helped us find the car we wanted and what he thought was best for us. The staff was friendly, transparent and everyone we spoke to made us feel welcome and comfortable. I will definitely be going back in the future.
I have never purchased a new vehicle, I have always been in used vehicles. I purchased a brand new 2026 Kia K4 gt line and I love it! Joey and Paul made this experience very easy and fun! I cannot thank Joey and Paul enough for their great support trough the whole process.
I rarely leave negative reviews, but my experience at Fiesta Kia of Albuquerque was so frustrating that I feel obligated to warn others.
I walked into the dealership already knowing exactly which vehicle I wanted. I was fully qualified and ready to purchase a brand-new car that day. It should have been one of the easiest sales imaginable, yet over the course of four days I spoke with five different employees—including a manager—and every interaction was disappointing.
Instead of the dealership following up with me, I had to call every single day just to get basic information. Communication ... Read More Google - Jul 7, 2026
Great place to purchase a new vehicle. Elijah is a stellar representative for Kia fiesta.
I recently had a great experience with the salesman ( Ralph Navarro) that I just have to share. From the time we arrived to the time we left Ralph was excellent. Ralph was knowledgeable about the vehicles based upon my needs. It's rare to find someone so dedicated to providing excellent customer service. Thanks to him I walked away not just with a beautiful Kia for my wife but also feeling valued as a customer. It's experiences like this that make shopping a pleasure.
I had an amazing experience at Fiesta Kia, and I highly recommend asking for Matthew Rael! From the moment I walked in, he was friendly, professional, and genuinely wanted to help. He went above and beyond to make sure I got the car I wanted and worked hard to get me the best deal possible.
Matthew was patient, answered all of my questions, and kept me informed throughout the entire process. He made buying a car much less stressful and made sure I was happy every step of the way. If you’re looking for someone who truly cares about ... Read More Google - Jul 4, 2026
Ralph Navarro is the best man he helped me buy my first car ever! Was super helpful! Answered all the questions I had and hooked me up with the best deal! Was super knowledgeable and made me comfortable and felt like I knew him for years! Appreciate you bro! -Kev
Great service experience. Drove from Santa Fe because they couldn't get me in for oil change in a reasonable amount of time. Love the arrangement Fiesta has with Lyft for driving customers while we wait. Very friendly and helpful service rep - Tyson.
Got my new Kia at Fiesta Kia. It was a good experience.
I had such an amazing experience at Fiesta Kia! Ralph and Emely helped my dad and me find the perfect car that fit exactly what I was looking for while staying within my budget. They never made me feel pressured and took the time to answer all of my questions and make sure I felt confident with my decision.
On top of that, they were just genuinely awesome people. They made the whole process feel so personal and comfortable that by the end it honestly felt like I had made two new best friends! Buying a car can be stressful, ... Read More Google - Jun 25, 2026
Shout out to Fiesta Kia! 🎉🚗
A huge thank you to Fiesta Kia for all the effort they put into helping me get the best deal possible on my brand-new 2026 Kia K4!
From the moment I walked through the doors, I was treated with amazing customer service. The team was professional, patient, and genuinely worked hard to make sure I got exactly what I wanted. They went above and beyond throughout the entire process and made buying a new car a stress-free and enjoyable experience.
Not only did they give me everything I was looking for, but they exceeded my expectations. ... Read More Google - Jun 24, 2026
I bought my car from Fiesta a couple of years ago. The sales department was okay, but they ended up going back on their word. They had offered me a vehicle for $3,000 less, but I told them I would come back the next day because I had somewhere else to be. When I returned, they only offered a $1,000 discount and told me the larger discount was available the previous day because they hadn't sold any cars.
A few months later, I went in for an oil change. The service advisor was unprofessional. Even though I had an appointment, he ... Read More Google - Jun 19, 2026
Ralph was amazing! He worked to get us the best price on our trade in and a good price on our new car. He never pressured us like we've experienced at other car dealerships. The process was quick and smooth, in and out in under 4 hours! We will be back for our future vehicle needs.
Put a deposit down on a 2027 Telluride. After waiting on the car for two weeks, decided to go another direction. Asked for our deposit to be refunded. Deposit has still not been refunded. It’s been three weeks. We’ve been told multiple times by our sales rep and manager that “it’s coming” “it should be just a few more days”. Still nothing.
My girlfriend was so excited to get her first Kia K5 GT! The car is fully loaded beautiful car she fell in love with it right away. Now she is so disappointed with Fiesta Kia. The car came with factory tint for $600.00 well the tint was full of bubbles and scratches. When talked to our sales man Rodger, he said not a problem we’ll take care of you. Upon taken the car back to fix the tint and the silver molding that was scratched (on a brand new car) Gilbert from service said that the tint was as good ... Read More Google - May 24, 2026
My mechanic named Jacob was very agressive towards my wife and said that he would touch her
Reached out about possibly changing our problematic EV9 as we bought two from them and traded one instantly because it had so many issues and my husband is stubborn and sucked up the issues with him but crazy not even over a year with this vehicle and 6 recalls, sunroof breaking multiple times to open or close and other issues. Went to have my issue with my vehicle on Thursday and was just browsing the tellurides and Ralph approached and seemed so eager and happy to help but instead just left us hanging and dropped all communication when sitting and waiting ... Read More Google - May 12, 2026
Took my car to get fixed and they went through my whole car and stole things I had 2 checks, change, makeup and more stolen from my car they emptied out my glove box literally every thing was ransacked
I do not recommend getting service here. They charge excessive fees, about $20 or so, above the actual oil change price. For example, they charge $3 to create a PDF in their own systems for their own use. The "inspection" called for things that had already been completed. They did not even look at what they were recommending, they just said to do it. They also harass you with calls trying to get you to buy a new car after you get service there. I was just visiting Albuquerque on a roadtrip but now I get emails and calls from ... Read More Google - May 4, 2026
(Translated by Google) I don't recommend this dealer to anyone; they're abusive. They charged my account over 5000 without my signature. Please don't go to the Kia Fiesta dealership; they're abusive. You'll try to get your money to dance with them and they won't even serve you. (Original) No les recomiendo este diler a nadie son abusivos me cargaron más de 5000 ala cuenta sin mi firma por favor no se paren en el kia fiesta son unos abusivos bas a bailar con eyos i no te atienden
We had an extremely disappointing experience with this dealership. We gave them $10,000 for a vehicle, only to find out **after the fact** that the car had already been sold to someone else.
We were told a refund would take 2–3 days. It ended up taking **3 weeks** to finally receive our money back.
What made this even worse was the poor customer service. The General Manager, Rigo, and the Sales Manager, David, were both unhelpful, dismissive, and showed no sense of urgency in resolving a very serious issue. There was no clear communication, no accountability, and no effort to make this right ... Read More Google - Apr 10, 2026
I took my car in for a transmission fluid service, and an oil change, and they told me the car needed a CV boot replaced as well as a bunch of other unnecessary services. So, I took it to my mechanic for the CV boot, because that's not something I wanted to pay them $534 for when he can do it for $350. My mechanic, who's actually honest unlike these guys, told me it didn't need work and gave me the car back without charging me a dime. Don't ever take your car here, unless you want to ... Read More Google - Mar 25, 2026
Dealing with this place has been hell. It's one of those situations where I wish I could bill them for all the hours of hassle they've cost me, causing me to have to hound after them. It would be a hefty bill. I purchased a vehicle and had it swapped with another during the sale. I was promised an EV charger and never provided one. I've been fighting with this place for months to get the documentation I need to register my vehicle, so I've been driving around with expired registration. I will be submitting a ... Read More Google - Mar 25, 2026
Poor customer service and high prices. Shop elsewhere.
I had maintenance and an oil change done at Kia Corporation dealership on February 20. Shortly after, I left on a road trip. When I arrived in Arizona, my vehicle alerted that it needed an oil change. When I checked the oil, there was nothing registering on the dipstick.
I called the dealership to confirm the oil change had been completed, and they told me it was done during my visit. This is extremely concerning, as driving without oil can cause serious engine damage.
I am very disappointed and concerned about the quality of service and the potential impact on my ... Read More Google - Mar 2, 2026
I purchased a vehicle at this establishment and found that they are quick to sell you an overpriced vehicle. After that, the customer service abruptly stops. My temporary tag has been expired for four days and I have been trying to get my license plate and/or a temporary tag but either someone is out to lunch or in a meeting and if you let the ring phone ring long enough it’ll continue to ring. I literally stayed on for about 20 minutes just to see if someone would answer.
Horrible new car buying experience! I was made promises back in December it is now February the 20th and they finally upheld their promises. They took my brand new car to the body shop because of scratches but only wanted to “touch up the paint.” This place maybe a happy memory horrible! The management is horrible David the “new” sales manager is the worst! Couldn’t find me a loaner car while they had my car in the shop! I’ve asked to speak with the GM numerous of times and never heard from him! This is the worst experience ... Read More Google - Feb 21, 2026
👎🏼
Bad experience, Ralph only says and does what he needs to to be on your good graces. Bought a car which was needing some servicing; never reached out, or gave updates. Had to be texting him repeatedly and would only give the run around. To top it off the day it actually got serviced one of their employees badly damaged the front bumper. I showed pictures of the bumper being perfectly fine before dropping it off and they didn’t even try to investigate what happened. Refused to look at the cameras(which I know they have may). It’s ... Read More Google - Feb 19, 2026
I have always taken my car to fiesta Kia. Over the summer. I had to go to a different dealership because I was traveling. I took my car in for an oil change and they said that they had stripped all of the fasteners on my oil pan and charged me extra to get it fixed. When I returned to fiesta Kia, they did take care of that extra charge. Yesterday I took my car to fiesta Kia for an oil change and on the drive home my car alerted me that it was low on oil. I had to ... Read More DealerRater - Feb 14, 2026
Ralph Navarro I had a very disappointing experience with Ralph Navarro. During the initial discussions, the full pricing and details of the policies were not clearly explained to us. After discovering multiple insurance policies that were not mentioned before we agreed to the final price, we spent the next three months canceling those policies through their company.
Despite canceling several coverages we never intended to have, our monthly remained essentially the same. We were repeatedly told that removing these policies would lower our cost, but that never happened. The lack of transparency regarding pricing and coverage options made the entire ... Read More Google - Jan 29, 2026
It is apparent it’s only a good experience when purchasing a vehicle here, not after you’ve traded it in and go in to cancel any warranties that the vehicle had. I went in person to cancel the warranty which I’ve done many times in other dealers therefore I’m familiar with the process, I approached a female sales associate and informed her what I was there for she had me sit in the lobby and went to speak with finance. I was never taken back to speak either finance, never got the finance employees name, the finance ... Read More Google - Jan 27, 2026
Purchased a KIA Seltos in October 2025 and canceled extended warranty after 2 weeks which was within the 30 days because I was lied to about the coverage and wasn’t given any paperwork. It’s been 12 weeks still do not have my $2,200 refund. My calls and e-mails being ignored by finance manager Cesar Chavez and general manager Rodrigo Hernandez. I have never received proof that my refund was processed. Having to file complaint with Attorney General’s Office. I have purchased several vehicles in my lifetime and have never experienced such outright fraud. Stay away!
I walked in and asked if someone can help me with hooking up a device to my car to just pull codes. Tyson Trujillo who is a service consultant with so focused on who I spoke to and what they said on the phone? I told him I'm so sorry. I'm not here to gossip the person on the phone. Just told me to bring my car in. He laughed and said, you don't even have the name of the person you were talking to. And he seemed so frustrated to have to help me. He was ... Read More Google - Jan 20, 2026
Please beware when buying “certified” vehicles, as not all of them are truly certified. I was misled and given promises that were never honored. Since the beginning, I’ve been given the runaround with no real resolution. The lack of honesty has been consistent from management to the sales staff. They do not keep their word and repeatedly provide false information. I would strongly advise others to be cautious before doing business here.
When I bought my car I got great customer service. However, when I went in in 1/2/2026 for an oil change I got horrible customer service. I was told it would take about an hour to an hour and a half. I let them know I was going across the street. This was a little after noon. My appt was for 12:30 pm. They said that they would call me once my car was done. It was after 3 pm and I hadn’t heard anything. So I called to find out the status of my car. I was put on hold for ... Read More Google - Jan 19, 2026
Very disappointed with their service, will offer you a ride on 15 miles not enough to get me home. My Kia was ready on Friday only to find out that they messed up my heater. Had to wait for the part over a week and it’s Monday and back in the shop. Getting messages all wk about my doors being opened thinking it’s being worked on only to find out that it’s being moved to get it out of the way. They don’t call you to tell you know what’s going on, I had to call ... Read More DealerRater - Jan 12, 2026
Check the other 1 star reviews. They sell lemons, fail at basic communication with customers and between staff members, don't be their next victim.
Some of the worst people I have ever dealt with. Not only did they sell the car we wanted underneath us, with a $500 deposit to hold the car but they held our deposit for over 10 days. I talked to 10 different people there, from sales people, finance people, mangers and each of them told me something different when it came to the refund of my deposit. I finally went in person demanding my refund and someone in accounting or finances gave me my refund immediately which made me even more mad because everyone else I spoke to before lied to me ... Read More Google - Dec 22, 2025
Triple check anything you sign and have an independent evaluation before you commit to any vehicle
At the time of purchase, we added window tint to our vehicle and included the cost in our auto loan. After all paperwork was signed, we were informed that the tint package only covered two windows. We objected, and dealership staff stated they would tint all four windows to resolve the issue.
When the vehicle was returned, we were told all four windows had been tinted. Upon inspection, only two windows were completed. We immediately notified the dealership and were then told the remaining windows could not be tinted due to a “liability issue.”
We were not informed of any ... Read More Google - Dec 17, 2025
Dishonest Dealership & Shady Business Practices
I recently purchased a Kia Telluride from Fiesta Kia in Albuquerque, NM, and my experience has been nothing short of disappointing. When I first visited the dealership, I intended to purchase a black Telluride. They didn’t have one in stock, and I was ready to leave, but the General Manager personally came to the sales floor and assured me—in front of both the salesman and the finance employee—that if I purchased the green one on the lot, I could return it for full value as soon as a black model arrived. ... Read More Google - Dec 10, 2025
I was referred to Fiesta Kia by the Costco Auto Program and they did not show me the Costco price (as required by the Costco Auto Program) when I arrived at the dealership. Instead they presented a much higher price with about $3000 of add-ons and I had to negotiate down from there. The price I finally got was probably several hundred dollars higher than the Costco price. Buyer beware, they will take advantage of you if they can.
I can't even get a call back for routine maintenance on my Seltos. You would think they would want my business but have reached out several times and nothing. Update: I called the national Kia number and they were able to get someone on the line to schedule but I don't think it should have come to that.
Update. September 19, 2026
Warning light of low transmission oil showed up. Gear slipping continued to get worse. Was told the whole transmission needed to be replaced. Fiesta is not taking responsibility for the damage and is using our powertrain warrenty to cover all expenses. Waiting for transmission to be delivered and installed. ETA @ 3 more weeks!! Will receive no reimbursement for a rental, " at the top of the list for a loaner car" for the past week. Its been 3 weeks since our car has sat in their lot. SMH...
10 months ago
Brought our 2023 Kia Sorento at 60k miles in for ... Read More Google - Nov 16, 2025